Senior Enablement Manager

Summary

Join Airbnb's Revenue Operations team as a Senior Enablement Manager and play a vital role in supporting our global Host Entrepreneurs team. You will design and implement enablement strategies, create training programs, develop content, optimize Salesforce and other tools, and collaborate with cross-functional teams. This role requires proven experience in enablement, sales, or training, strong understanding of sales processes, and experience with CRM systems. The position is US-remote eligible with occasional office work. Compensation includes a base pay range of $125,000-$150,500 USD, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• Proven experience in enablement, sales, or training, with a focus on marketplace or community-based environments
• Strong understanding of sales processes and the challenges faced by sales teams in acquiring new hosts or customers
• Experience in building external customer content
• Experience working with CRM systems, particularly Salesforce, and other sales enablement tools such as MixMax and Gong
• Excellent project management skills, with the ability to manage multiple priorities and stakeholders
• Minimum of 8 years in a sales or operations role combined experience demonstrating success managing complex projects from start to finish
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions
• Experience onboarding new reps and supporting their ongoing learning and development
• Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
• Bachelor degree required
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Professional and consistent work habits, strong work ethic, driven to achieve company goals
• Proven ability to succeed in both collaborative and independent work environments
• Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
• Strong team player with a track record of cross functional collaboration

Responsibilities

• Develop and implement enablement strategies focused on the Host Acquisition segment, ensuring alignment with acquisition goals and business growth objectives
• Create and deliver targeted training programs at scale to enhance the skills of sales teams, focusing on host acquisition, onboarding processes, and performance optimization
• Collaborate with cross-functional teams to produce relevant enablement materials, including playbooks, toolkits, and best practices, ensuring consistency in messaging
• Partner with the biztech and Salesforce teams to ensure effective use of systems and tools, improving data flow and visibility into host acquisition performance
• Work closely with acquisition leaders, biztech, and other key stakeholders to ensure alignment with overall business initiatives and provide continuous feedback on enablement effectiveness
• Measure the impact of enablement programs through key metrics such as host acquisition, activation rates, and retention, ensuring initiatives drive measurable business outcomes
• Regularly assess enablement needs, making data-driven decisions to enhance the program's impact and address challenges in the acquisition process
• Onboarding of new Host Entrepreneur team members

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits