Remote Senior Enterprise Account Manager

Summary

Join Greenhouse as a Senior Enterprise Account Manager to drive customer retention, growth, and expansion opportunities, and partner with internal teams to streamline workflows and communication processes.

Requirements

• 8+ years’ experience in sales, with a particular focus on account management or customer retention
• 3+ years working with Enterprise customers in the tech/software space
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Proven success identifying and developing executive relationships
• The ability to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points
• Experience handling complex commercial processes and negotiations
• Quota carrying experience (e.g., retention and growth targets )
• A collaborative mindset with a strong ability to work cross-functionally on a shared objective

Responsibilities

• Effectively manage a book of enterprise business totalling up to $4MM in ARR
• Build strategic account plans that map out expansion and other upsell opportunities
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
• Partner with Customer Success Managers for shared management of your customer relationships
• Position yourself as a strategic partner to key stakeholders and champions within named accounts
• Continued assessment of Greenhouse’s alignment with customer’s business objectives and goals
• Actively focus on expansion and growth through identifying, cultivating, and selling additional products within the Greenhouse Suite
• Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate
• Be an active participant in building and improving internal operational processes

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• Fully paid parental leave program