Senior HR Business Partner

Summary

Join Toast as a Senior People Success Partner and partner with leadership in the Customer Onboarding organization, a crucial part of our Go-To-Market function. You will leverage your strong HR expertise, business acumen, and consultative skills to enhance employee engagement, performance, and management capabilities. This role requires proven experience aligning business needs with HR solutions, building strong partnerships, and fostering a positive and inclusive work environment. You will lead talent management processes, develop people-related solutions using data-driven insights, and provide guidance on employee relations. The ideal candidate possesses extensive HRBP experience, strong leadership coaching skills, and a proven track record of success in a high-growth organization. Toast offers a competitive compensation and benefits package.

Requirements

• 6+ years in an HRBP role
• Proven ability to establish trust, coach, and partner with leadership
• Ability to create and implement end to end people programs
• Strong experience in performance management
• Experience in developing and supporting DEI initiatives
• Demonstrated success in a high-growth organization
• Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
• Strong teamwork, communication & cross-functional collaboration skills
• Entrepreneurial spirit/mindset, flexibility toward dynamic change
• Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
• Solid understanding of HR practices, policies, and employment law

Responsibilities

• Act as a Strategic Partner to Senior Leadership, Directors, & Managers, in our Customer Onboarding organization functions to implement strategies and programs that develop their workforce to achieve its strategic goals while improving the overall employee experience
• Lead the development and execution of talent management processes such as quarterly and annual performance and talent reviews, succession planning, and engagement exercises in partnership with business leaders and the broader People Success team
• Build people-related solutions by leveraging people analytics, insights, and data to drive the implementation of talent projects and programs
• Provide strategic partnership and mentorship to employees and people managers at all levels to positively impact the motivation, development, and retention of talent
• Bring the best of all areas of People functions to deliver an aligned, effective people-centric approach to your partner organizations
• Provide guidance on employee relations matters and conduct investigations as needed
• Ensure policies, practices, and programs are administered in an equitable and consistent manner

Preferred Qualifications

• Bachelor’s degree in an HR-related field and/or HR certification preferred
• Experience working in the Technology/SaaS industry is a plus

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits