Senior Internal Communications Manager

Summary

Join Coupa as a Senior Internal Communications Manager and lead the internal messaging and engagement strategies within the Value Services organization. Develop and execute communication plans aligned with business objectives, supporting change management and fostering a connected workforce. Act as a trusted advisor to the Chief Customer Officer, partnering with HR and other departments to coordinate communication efforts. Manage internal communication channels and develop new communication formats, measuring effectiveness and staying current on industry best practices. This role requires a Bachelor’s degree in a related field and 8+ years of progressive experience in internal or corporate communications. The estimated pay range is $128,775 - $175,000.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, or a related field
• 8+ years of progressive experience in internal or corporate communications, including managing complex projects and change initiatives
• Exceptional writing, editing, and verbal communication skills with strong attention to detail
• Proficient in using a variety of digital communication platforms and tools
• Proven ability to collaborate cross-functionally and build strong relationships with senior leadership

Responsibilities

• Act as a trusted advisor to our Chief Customer Officer and the Values Services leadership team on communication best practices and messaging approaches, providing strategic counsel on effective messaging, timing, and communication channels to maximize employee understanding and engagement around functional goals and initiatives
• Partner closely with HR, Value Services Business Director, and leaders across departments to understand key priorities, coordinate communication efforts, and ensure alignment across the organization
• Develop, implement, and manage comprehensive internal communication strategies that support organizational goals and cultural initiatives while supporting the Chief Customer Officer through the development of messaging for town halls, major announcements, culture communications, and organizational changes
• Manage any function-specific internal communication channels such as intranet site, Slack channels, newsletters, or town halls while working in partnership with other Corporate Communications team to ensure consistent messaging, avoid duplication, and maximize impact
• Develop and implement new communication formats, measure effectiveness through surveys and analytics, and stay current on trends and best practices in internal communications and employee engagement