SeatGeek is hiring a
Senior IT HelpDesk Engineer

Summary

Join SeatGeek, a company that believes live events are powerful experiences that unite humans. As the Senior IT HelpDesk Engineer, you will troubleshoot and address diverse IT end-user issues, engage in cross-departmental collaboration, and ensure seamless integration of IT solutions and support.

Requirements

• Ability to work at least 2-3 days in the office
• A minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practices
• Exhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and Windows
• Demonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and Okta
• Showcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-users
• Demonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future reference
• Possess familiarity with network topology and facilitating efficient troubleshooting network-related issues
• Display the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiatives
• Bring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processes
• Exhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleets

Responsibilities

• Manage procurement processes and maintain inventory for all IT hardware and software assets
• Conduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standards
• Execute tasks with a keen focus on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systems
• Proactively identify areas for enhancement and develop technology solutions aligned with business objectives to address evolving needs and overcome challenges
• Employ a hands-on approach with a proactive bias for action, actively resolving issues and implementing improvements to enhance IT operations
• Provide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructure
• Support new employee onboarding

Benefits

• Equity stake
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music