Senior Manager, Global Operations Onboarding

Summary

Join Feedonomics as a Senior Manager, Global Operations Onboarding and lead and optimize client onboarding processes. You will manage high-performing teams, ensure seamless integrations, and drive efficiency in client implementations. This role requires deep expertise in data feeds, APIs, SaaS platforms, and eCommerce ecosystems. You will collaborate cross-functionally to refine processes and deliver a best-in-class client experience. Strong leadership, problem-solving, and stakeholder management skills are essential. The position offers a remote work setup, competitive pay, and a comprehensive benefits package.

Requirements

• 4 + years of experience with Advertising/Social Channel account and client relationship management
• 4 + years direct people management experience in Operations or leading technical teams
• Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
• Strong detail orientation and a sense of taking the initiative to continually improve client service practices and workflow
• A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward
• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
• Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused
• Excellent written and verbal communication skills
• Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping
• Experience with eCommerce Advertising/Social integrations  (i.e. Shopify, Bigcommerce, Magento, etc..)
• BA/BS degree preferred in management or related field

Responsibilities

• Lead Operations Managers and oversee our onboarding team and Lite support team while ensuring a smooth client go-live experience
• Develop and execute onboarding strategies that drive client satisfaction and long-term success
• Continuously optimize onboarding processes to improve efficiency, reduce time to value, and enhance scalability
• Collaborate with cross-functional teams (Sales, Product, Engineering, and Operations) to refine onboarding workflows and address client needs
• Establish and track key performance indicators (KPIs) to measure onboarding success and client retention
• Serve as a strategic partner and trusted advisor to the onboarding, support and clients throughout the onboarding journey
• Ensure clients have a seamless transition from Sales to onboarding and into ongoing Support
• Proactively identify and address client challenges, providing solutions to improve adoption and engagement

Preferred Qualifications

Bachelor’s degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience

Benefits

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program