Senior Marketing Operations Manager

Summary

Join Ontra, a leading AI legal tech company, as a Senior Marketing Operations Manager. Reporting to the Director, Marketing Operations, you will play a key role in streamlining and scaling campaign execution across multiple channels. This position requires expertise in marketing automation (Marketo), Salesforce, data-driven decision-making, and lead management. You will optimize marketing automation workflows, enhance data quality and reporting, and foster collaboration across teams. Ontra offers a remote-first work environment with various benefits, including paid time off, parental leave, retirement contributions, and professional development opportunities.

Requirements

• 5+ years in marketing operations with experience optimizing campaign execution and automation
• 2+ years of hands-on experience with Marketo and Salesforce
• Proven ability in lead lifecycle management, including lead scoring, routing, and attribution
• Strong skills in data management to ensure database hygiene, segmentation accuracy, and reporting integrity
• Understanding of global compliance regulations, such as GDPR and CAN-SPAM, and best practices for email governance

Responsibilities

• Oversee the setup, execution, and optimization of marketing campaigns across multiple channels, ensuring timelines are met and operations run smoothly
• Improve efficiency and impact of campaigns by optimizing marketing automation workflows and processes
• Strengthen data quality and establish robust reporting systems to enhance decision-making capabilities within the team
• Foster effective collaboration between marketing, sales, and external vendors to ensure cohesive campaign strategies and executions
• Address and resolve unexpected issues in real-time to ensure minimal disruption in campaign performance and operations
• Ensure all marketing activities adhere to global governance standards and best practices

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance