Senior Manager, IT Services Delivery and Productivity

Summary

Join Datavant, a leading healthcare data platform company, as a Senior Manager, IT Services Delivery and Productivity Tools. Lead and innovate how teams interact with technology, ensuring smooth IT service delivery and high user satisfaction. Manage a skilled team, implement cutting-edge solutions, and maintain operational efficiency. Collaborate cross-functionally, manage vendor relationships, and establish performance KPIs. Promote innovation, provide team mentorship, and directly impact employee technology engagement. This remote-friendly role offers a collaborative environment and opportunities for growth within a high-growth company.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 8+ years of experience in IT service delivery or end-user services, with at least 4 years in a leadership role
• Deep understanding of productivity and collaboration tools, including deployment and management
• Proven ability to manage teams and complex projects in a fast-paced environment
• Strong communication and stakeholder management skills
• Expertise in ITIL practices and service management

Responsibilities

• Lead the strategy, development, and support of end users services, including hardware, software, and IT service delivery
• Oversee the implementation and management of productivity tools (e.g., M365, Slack, Google Workspace, Zoom)
• Develop and execute a roadmap to enhance user experience and drive adoption of digital tools
• Manage relationships with vendors, ensuring alignment with organizational goals and budgets
• Establish KPIs for service delivery and proactively measure team performance against these benchmarks
• Partner with IT security teams to enforce compliance and best practices across all applications
• Act as a change agent to promote innovation and seamless technology integration
• Provide mentorship and growth opportunities to your team, fostering a culture of continuous learning and improvement

Preferred Qualifications

• You hold relevant certifications (e.g., ITIL, Microsoft Certified: Modern Desktop Administrator)
• You have experience in implementing AI or automation technologies to improve end-user productivity
• You’ve led large-scale roll outs of collaboration or productivity platforms

Benefits

• Remote work, flexible hours
• Professional development opportunities
• The estimated salary range for this role is $150,000-190,000