Senior Manager, Marketing and Promotions

Summary

Join Wealthsimple, a leading Canadian fintech company, as a Senior Manager, Marketing & Promotions (Client Experience Operations). Lead and enhance client-facing promotional and rewards experiences, ensuring seamless, high-quality interactions. Collaborate with cross-functional teams (Growth, Marketing, Product, Legal, Engineering) to launch and improve campaigns, reduce client friction, and boost fulfillment efficiency. Develop initiatives to maximize client acquisition, retention, and engagement through strategic promotions and rewards. Grow and mentor a team of Client Experience Specialists, making data-informed decisions to improve client experiences and drive business results. Cultivate partnerships with third-party vendors to ensure smooth execution and optimize program value. This role requires deep experience in operations, fulfillment, marketing programs, and client experience in a tech-forward or regulated environment.

Requirements

• Deep experience in operations, fulfillment, marketing programs, and client experience roles in a tech-forward or regulated environment
• You create seamless, delightful client experiences centred on human connection — building trust and fostering engagement
• A passion for and experience growing, mentoring, and developing Client Experience teams
• You're intuitive with data and excel at identifying what needs attention, then creating scalable solutions that support clients and drive meaningful business results
• You communicate with empathy and clarity, delivering thoughtful, solution-focused messages that help cross-functional teams understand and connect
• You move thoughtfully but decisively, knowing how to bring people together around shared goals — plus you collaborate naturally with product and engineering to co-create better systems
• Comfort building and nurturing external partnerships — from collaborative negotiations with vendors to maintain accountability on SLAs and performance

Responsibilities

• Foster client engagement: Develop initiatives that maximize client acquisition, retention, and engagement through strategic promotions, referral programs, and rewards
• Optimize and scale our rewards experience: Partner with Growth and Marketing to refine promotional frameworks and delivery workflows, reducing manual effort while ensuring clients have a seamless, delightful experience from campaign to fulfillment
• Build and inspire your team: Grow, mentor, and support a team of Client Experience Specialists while thoughtfully forecasting staffing needs for seasonal spikes
• Make thoughtful, data-informed decisions: Monitor support and product data to uncover friction points, understand root causes of client challenges, and identify areas for improvement
• Cultivate cross-functional partnerships: Collaborate with Product and Engineering to implement innovative technical solutions and seamless execution of promotions and campaigns
• Nurture strategic vendor relationships: Build and maintain meaningful relationships with third-party partners (e.g., Apple, Uber) to ensure smooth execution, thoughtfully negotiate program terms, and uncover opportunities to improve value, turnaround time, and delivery

Benefits

• Competitive salary with top-tier health benefits and life insurance
• Retirement savings matching plan using Wealthsimple for Business
• 20 vacation days per year and unlimited sick and mental health days
• Up to $1,500 per year towards wellness and professional development budgets respectively
• 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
• A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
• Company-wide wellness days off scheduled throughout the year