Senior Manager, Sales Finance

Summary

Join ServiceNow as a Sales Finance Lead for Commissions, a highly visible role leading a team of 1-2 analysts and collaborating with senior stakeholders across various departments. Develop and manage the annual commission budget, analyze sales performance and incentive ROI, and own the quarterly CFO compensation review. You will work closely with Sales Operations and HR to develop sales compensation plans and maintain accurate commission data across multiple systems. Identify opportunities for process improvements and automation in commission reporting. Provide ad-hoc financial analysis and reporting on sales compensation. This role requires strong analytical and problem-solving skills, excellent communication, and the ability to manage multiple priorities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor's degree in accounting, finance, economics, or related field (MBA and/or CPA is a plus)
• 10+ years of experience in financial planning & analysis (FP&A), consulting, investment banking, or related finance roles
• 2+ years of people management and/or team mentorship experience
• Advanced proficiency in Excel, with the ability to manage large datasets, create complex formulas, and automate processes
• Experience with financial systems (e.g., SAP, Anaplan, Varicent) and BI tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with attention to detail and accuracy
• Excellent communication and interpersonal skills with the ability to work effectively across teams
• Demonstrated ability to manage multiple priorities, especially during busy periods like period-end, annual planning, and long-range planning processes
• A developed sense of ownership with pride in work integrity, quality, timeliness, and accuracy

Responsibilities

• Develop and manage the annual commission budget, one of the largest budgets at ServiceNow, by partnering with accounting to track actuals throughout the year, providing regular updates and proposing adjustments if necessary
• Manage and lead a team of 1-2 experienced analysts
• Analyze sales performance and special incentive ROI, ensuring they are in line with expectations. Provide insights into performance trends and opportunities for improvement
• Own the content for the quarterly CFO compensation review by sharing important insights to drive decision making
• Work closely with Sales Operations and HR to develop and model Sales Compensation plans that align with company goals, sales targets, and performance metrics
• Work with sales, operations, and accounting teams to maintain accurate data related to commissions, ensuring the integration of multiple systems (e.g., CRM, compensation management platforms) and data sources
• Identify opportunities for process improvements and automation in commission reporting, calculation, and reporting
• Provide ad-hoc financial analysis and reporting on sales compensation, including the impact of changes in compensation structures, special incentives, and sales performance

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs