Senior National Account Executive

Summary

Join Shepard as a Senior National Account Executive and lead the charge in managing top-tier national accounts exceeding $5 million. You will act as a liaison between leadership, the AE team, customers, and internal departments. Responsibilities include producing and planning trade show accounts, managing account associates, executing SOPs, delegating tasks, and maintaining customer satisfaction. This role requires strong leadership, communication, and time management skills, along with a minimum of 6 years of industry experience and completion of designated training courses. A Bachelor's degree is preferred, but equivalent experience is acceptable. Shepard values employees who demonstrate core values and act as responsible ESOP owners.

Requirements

• Minimum 6 years of industry experience, 4+ years in Account Executive role preferred
• Completion of designated LMS training courses or equivalent industry experience/certification
• Proficient with Microsoft Office Suite
• Exhibits strong time management and prioritization skills, and takes proactive action in planning
• Excellent leadership, verbal, and written communication skills
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
• Ability to perform as a responsible ESOP owner by making daily decisions to benefit the client and the company
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program

Responsibilities

• Produce Shepard’s top tier accounts nationally and confidently lead multiple account management associates on high complexity events
• Successfully manage the typical books of business totaling $5 million or more
• Consistently execute all AE SOPs and Best Practices including Critical Path, deadline maintenance, work order completion, invoice submissions, and on-site duties
• Delegate tasks and utilize the Account Service Representative (ASR) team to effectively manage accounts sharing feedback to improve efficiency of the ASR team
• Actively participate in scheduled trainings and meetings
• Lead departmental projects and initiatives, individual or group training, and other custom requests for department engagement as needed
• Maintain customer satisfaction feedback on all existing accounts and support relationships cross-departmentally
• Cross train and have an advanced understanding of how the operations, design, customer service, sales, and accounting departments operate together to better facilitate customer needs
• Educate and mentor new associates during shadow opportunities to develop and improve knowledge of on-site SOPs and best practices
• Maintain contact with customers throughout the year to continue and strengthen business relationships
• Assist department leadership in alleviating client pain points which may include providing guidance preshow and/or on-site
• Utilize department technology with a high level of efficiency and provide training as needed

Preferred Qualifications

Bachelor’s degree in a related field preferred, equivalent experience may be exchanged for formal education