Senior Onboarding Enablement Specialist

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Sales Enablement Specialist! You will design, implement, and optimize onboarding programs for the entire go-to-market team. This role involves managing new hire onboarding, facilitating virtual training sessions, developing eLearning content, and measuring program effectiveness. You will collaborate with various teams to ensure a cohesive onboarding experience and continuously improve processes. Success in this role requires strong project management, communication, and facilitation skills, along with experience in sales enablement and virtual onboarding. Restaurant365 offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Bachelor’s degree strongly preferred
• Experience building and managing virtual onboarding programs with a track record of successful implementation
• Facilitation experience, including leading virtual sessions and engaging groups effectively
• Skilled in writing and developing eLearning content for onboarding, ensuring interactive and engaging materials
• Experience with value-based sales methodologies such as Challenger, Command of the Message, and ValueSelling Framework
• Proficiency with MEDDPICC methodology and its application in training programs
• Experience measuring enablement success metrics to assess and improve onboarding effectiveness
• Proficient in key tools within our tech stack: Lessonly, SharePoint, Salesloft, Salesforce.com, CPQ, LinkedIn Sales Navigator, ZoomInfo, and Microsoft Suite products
• Strong project management skills and a keen attention to detail, with the ability to manage complex onboarding projects
• Deep understanding of the sales environment, including experience with full-cycle sales, sales content, tools, and prospecting skills
• Excellent communication, project management, and time management skills, capable of handling multiple, simultaneous projects with both long- and short-term priorities
• Passionate and enthusiastic about onboarding and enablement with a proactive and positive attitude
• Minimum of 2 years of full cycle sales experience, preferably in SaaS
• At least 3-4 years of enablement experience with a preference for SaaS background

Responsibilities

• Manage and continuously improve the new hire onboarding program, ensuring meticulous project planning, stakeholder signoff, and seamless program execution
• Serve as the primary liaison between onboarding and Enablement teams, overseeing the scheduling and coordination of role-based sessions and ensuring continuous updates to all onboarding facets, including R365U (virtual onboarding), eLearning modules, and enablement outputs for a cohesive new hire experience
• Act as a player-coach, guiding, supporting, and working alongside the team on all aspects of the onboarding program, including new hire communications such as welcome emails, feedback emails, and monthly recaps
• Facilitate virtual onboarding sessions for groups of 20+ new hires monthly, engaging and setting expectations from day one
• Develop interactive eLearning content that aligns with onboarding goals, ensuring materials are both engaging and impactful for a virtual environment
• Measure onboarding output and effectiveness, tracking new hire progress and providing insights to sales management to support continuous coaching and development
• Ensure transparency between new hires and sales management, creating pathways for feedback and tracking to foster ongoing skill development and role readiness
• Foster cross-functional collaboration with teams like product marketing, deal desk, customer success, and solution engineering to support holistic onboarding experiences
• Simplify and optimize onboarding processes, identifying and implementing improvements to increase efficiency and enhance new hire productivity
• Handle multiple onboarding projects and tight deadlines, demonstrating the ability to work quickly and efficiently to meet program needs

Preferred Qualifications

• Restaurant industry experience is a plus
• Willingness to travel up to 15% to support onboarding activities and ensure alignment with cross-functional teams

Benefits

• Salary range of $110,000-$125,000
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives