Outliant is hiring a
Senior Operations Manager

Summary

Outliant is seeking an exceptional Senior Operations Manager to join their senior leadership team. This role involves strategic and operational leadership, aligning operations with business goals, managing and growing company operations, optimizing processes, and supporting team members. The candidate should have experience at a professional service agency/firm, 3+ years of operations experience in high-growth environments, strong background in systems analysis and organizational design, and excellent communication skills.

Requirements

• Must have experience at a professional service agency/firm
• 3+ years of operations experience within high-growth, scaling environments
• Strong background in systems analysis and organizational design
• Proven ability to manage and coordinate teams working remotely in multiple locations
• Experience managing high-performing teams
• Excellent communication and interpersonal skills

Responsibilities

• Serve as the strategic and operational leader within our senior leadership team
• Partner and collaborate directly with the COO and other executive leaders
• Collaborate with other executives to align operations with overall business goals
• Drive process adherence and efficiencies across all operational departments
• Demonstrate flexibility in meeting the rapidly changing needs of the organization, including the ability to context switch and support projects in different domain areas
• Streamline and optimize operational processes to enhance efficiency and productivity, leveraging technical and analytical skills
• Draft and review executive-level communications, presentations, and reports to effectively communicate project updates and strategic initiatives
• Manage and grow company operations, including both delivery and back-office teams
• Optimize team structure and design and execute new infrastructure, systems, processes and workflows to support scalability
• Ensure the daily operations run smoothly and efficiently
• Support and mentor team members to foster their professional growth and improve team performance

Preferred Qualifications

• Experience with automation and no-code tools
• Strong background with Airtable or similar platforms
• Startup experience or personal entrepreneurship

Benefits

• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Salary increases and performance-based bonuses
• Referral bonuses
• Financial support for online courses
• Mental health and well-being programs
• Fun and casual work environment
• Employee engagement activities and virtual gatherings