DocPlanner is hiring a
Senior Operations Project Manager

Summary

Join Docplanner as a Sr. Operation Project Manager, Global and oversee projects to improve operations support and customer satisfaction. Lead cross-functional teams, utilize data for decision-making, manage documentation, innovate, maintain a customer feedback loop, collaborate with internal teams, ensure operational excellence, and develop comprehensive plans.

Requirements

• Proven Project Management Experience
• Strong Analytical Skills
• Operational Enablement
• Customer Journey Expertise
• Sales & Go-To-Market Strategy
• Project Management Tools Proficiency
• Excellent Communication Skills
• Problem-Solving Skills
• Flexibility
• Language Proficiency: Fluency in English is mandatory; Spanish is a plus

Responsibilities

• Lead and manage cross-functional projects
• Ensure projects align with strategic goals and are delivered on time and within budget
• Utilize tools to analyze data and provide actionable insights for continuous improvement
• Develop and implement playbooks and content that enhance the customer experience
• Bring new ideas and solutions, addressing challenges proactively and strategically
• Keep a customer feedback loop to meet the needs and expectations
• Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives
• Oversee daily operations to ensure efficiency
• Develop comprehensive plans specifying goals, timelines, resources, and budget requirements

Benefits

• Flexible remuneration and benefits system via Flexoh, which includes restaurant card, transportation card, kindergarten, and training tax savings
• Share options plan after 6 months of working with us
• Remote first in one of our legal entities or hybrid work model in one of our office locations
• Flexible working hours
• Paid time off according to your location of work
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate)
• Health insurance according to your location of work
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling