Senior Partner Success Manager

Summary

Join Mantra Health as a Senior Partner Success Manager (Sr. PSM) to lead and optimize strategic university partnerships. This role blends hands-on account leadership and strategic influence, focusing on the long-term success and growth of institutional relationships in higher education. You will deepen engagement, drive adoption, and influence key outcomes like renewals, expansions, and partner satisfaction. This position offers the chance to shape the future of collegiate mental healthcare by playing a key role in partner strategy, retention innovation, and value delivery at scale. You will be responsible for strategic account ownership, retention and growth leadership, data-driven storytelling, cross-functional collaboration, and implementation and change management facilitation. Mantra Health offers a collaborative culture, career advancement opportunities, remote work flexibility, and competitive compensation and benefits.

Requirements

• Highly skilled in partner success motions, account management, or customer success—preferably in health tech, SaaS, higher education, or clinical services; higher education experience is strongly preferred
• Proven success managing long-term, high-touch client relationships with measurable outcomes (renewals, upsells, satisfaction)
• Experience leading executive-level conversations, crafting account plans, and delivering regular business impact reviews
• Demonstrable project management and communication skills
• Demonstrates accountability and ownership
• Passion for improving access to mental healthcare and equity in higher education
• Brings curiosity, creativity, and care

Responsibilities

• Serve as the primary relationship owner for a portfolio of high-impact university partners, developing and executing strategic account plans that align institutional goals with Mantra’s services
• Drive outcomes across renewal, expansion, and satisfaction by aligning value with partner priorities, leading contract discussions, and creating account stickiness through multi-threaded engagement
• Regularly prepare and deliver executive-level presentations, product demonstrations, and QBRs/EBRs that translate utilization and outcomes data into compelling insights that reinforce ROI and fuel partner advocacy
• Partner internally with Clinical, Marketing, Product, and Implementation teams to ensure partner needs are met, feedback is actioned, and new services are launched successfully
• Support partners through implementations and transitions such as leadership changes, shifting funding structures, or onboarding new campuses by aligning stakeholders, easing adoption, and reinforcing long-term success

Preferred Qualifications

• Experience working with universities, colleges, or mental health organizations
• Familiarity with Salesforce, Looker, or similar CRM/analytics tools
• Background in clinical services, healthcare delivery, and student affairs
• Enthusiasm for working in a fast-paced startup environment where systems are evolving

Benefits

• Opportunity to serve university administration and students within a mission-driven organization
• A chance to collaborate with a passionate, dedicated, and innovative team focused on increasing access to mental health care
• Exceptional opportunities for professional growth through skill development, mentorship, cross-functional collaboration, and role ownership along with advancement opportunities as we grow the organization
• Flexibility to work from a remote location
• Opportunity to grow your income based on your performance in addition to a competitive base compensation package
• $130,000 - $140,000 (base + target bonus)
• Stock Options
• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave, equal for all parents
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA