Senior Partnerships Manager

Summary

The job is for a Senior Partnerships Manager at Zicasso, a leading luxury travel company. The role involves managing travel partners to increase sales and revenue, with a focus on one-on-one coaching, developing best practices, and mentoring junior team members. The position is fully remote within the USA.

Requirements

• 2+ years of people management experience
• 8+ years of travel industry sales experience, especially in selling luxury travel
• Strong interpersonal skills and experience initiating and building strong professional relationships
• Passionate about travel - highly desirable if you have traveled to several countries and have a strong curiosity about international destinations
• Ability to lead and motivate others effectively, including promoting teamwork within your own team as well as across other teams
• Clear, concise verbal and written English communication skills
• Self-disciplined to independently meet and exceed set goals
• Detail-oriented and strives to achieve thorough, quality, and error-free work
• Highly efficient with excellent time management and organizational skills
• Comfortable with technology, readily able to learn and adapt to the use of new software to organize and track team objectives
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Creative problem-solving skills
• Willingness to work flexible hours - we partner with travel companies all over the world, so video meetings with them may have to be conducted outside of regular work hours to account for time zone differences

Responsibilities

• Conduct in-depth analysis of current travel specialist partners’ best practices and overall sales performance with the goal of increasing revenue
• Manage key geographical regions to optimize lead capacity and track regional sales performance
• Schedule and conduct video coaching calls to determine if a partner is adhering to Zicasso’s best practices and to create a monthly action plan for each partner with the goal of increasing their overall sales conversion
• Participate in the creation of best practices documents as well as the maintenance of the online learning center
• Develop processes for scaling partner training through e-learning combined with personal coaching
• Help Zicasso build genuine, lasting relationships with our global network of travel specialist partners
• Work with our partners to ensure they deliver the best customer experience, sales performance, and adherence to Zicasso best practices
• Proactively look for improvement opportunities and drive change to make these improvements happen on a scalable level
• Intervene as necessary to resolve customer-related issues with travel specialist partners
• Closely mentor junior team members in the necessary analysis and proactive coaching of our travel specialist partners to ensure our partners are adhering to Zicasso’s best practices, and meeting and/or exceeding our minimum sales performance and customer service expectations
• Identify, vet, and onboard appropriate new travel company partners and specialists to ensure maximum mutual success