Senior Patient Services Coordinator

Summary

Join EVERSANA as a Sr. Patient Service Coordinator and play a vital role in coordinating new patient onboarding. You will be responsible for populating patient profiles, entering prescription details, and acting as a resource for physicians and their staff. This role involves establishing relationships with patients and their care teams, ensuring a positive patient experience throughout the onboarding process. You will also verify the accuracy of patient profiles, coordinate with the nursing team, and work with the Reimbursement Coordinator. The position requires strong communication and customer service skills, along with experience in a pharmacy setting and medical billing. This remote position may require occasional in-office days.

Requirements

• GED/High School Diploma and 5 years’ experience or Associate’s Degree and 3 years’ experience
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage
• Experience in a pharmacy setting
• Medical billing experience
• Strong communication and customer service skills
• Ability to obtain state pharmacy technician registration based on the program needs
• Ability to handle challenging patients in a professional manner
• Computer proficiencies, including Microsoft office

Responsibilities

• Ensure a positive patient experience throughout the patient onboarding and transition process
• Successful onboarding and setup of new patients
• Establish relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacist
• Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures
• All other duties as assigned
• Act as the first point of contact for all new patients
• Verify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake process
• Coordinate with the nursing team to set up in home nursing services or services at an outpatient facility
• Work with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistance
• Educate patients regarding disease management program and refer patients who chose to participate
• Examine new referrals to determine that orders are complete and all necessary documentation is included
• Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy
• Provide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to client
• Manage all communication with the patient during the intake process
• Complete forms for credit card payment requests and forward to finance for processing

Preferred Qualifications

Bachelor's Degree

Benefits

Competitive salaries and benefits