Senior People Operations Generalist

Summary

Join Goodnotes' People Operations team as a Senior Global People Operations Generalist to support the company's rapid expansion. You will play a key role in crafting an outstanding employee experience, managing payroll and employee relations across multiple regions, and ensuring efficient and scalable processes. This leadership role involves mentoring colleagues, driving improvements, and championing a culture of compliance and growth. You will also be instrumental in shaping workflows, improving reporting, and leveraging HRIS systems. The position requires proven expertise in People Operations, particularly in the UK and EMEA markets, and a strong focus on compliance. Goodnotes offers a competitive compensation package and benefits.

Requirements

• Proven Expertise: 6+ years of experience in People Operations with a strong focus on the UK and EMEA markets
• Exceptional Attention to Detail: Demonstrates precision and accuracy in managing compliance, payroll, and documentation processes
• Advanced Numerical Acumen: Strong analytical skills and proficiency with numbers, ensuring accurate financial and operational decision-making
• Payroll Mastery: Hands-on experience managing payroll across multiple regions, ensuring accuracy and compliance
• Process Innovator: Exceptional ability to design, streamline, and manage efficient workflows that scale
• Regional Expertise: A deep understanding of employment laws and best practices across the UK and EMEA
• Empathetic Communicator: Outstanding interpersonal skills to handle sensitive situations with professionalism and care
• Problem Solver: A resourceful and proactive approach to resolving challenges quickly and effectively

Responsibilities

• Transform Processes: Design, implement, and optimize workflows for payroll, offboarding, and incident management to support our ambitious goals and fast-paced growth
• Global Payroll Excellence: Manage accurate, timely payroll for multiple regions, working closely with finance and external partners to resolve issues and enhance processes
• Seamless Onboarding & Offboarding: Provide a positive and professional experience for new hires and departing employees alike. Streamline onboarding processes, conduct exit interviews, manage compliance requirements, and ensure accurate and thorough documentation throughout the employee lifecycle
• Trusted Advisor: Lead employee relations cases with empathy and expertise, addressing performance concerns, grievances, and other incidents. Deliver thoughtful recommendations aligned with regional regulations
• HRIS Expertise: Take a leading role in shaping workflows, improving reporting, and unlocking the full potential of our People Operations systems. Help steer our migration to Workday, ensuring it enhances efficiency and the employee experience
• Compliance Advocate: Stay ahead of employment laws and best practices in the UK, EMEA, and other regions to ensure our policies are always compliant and forward-thinking
• Mentor and Inspire: Provide guidance and mentorship to team members, empowering them to excel and grow in their roles
• Elevate Employee Experience: Continuously improve employee satisfaction by fostering proactive communication, resolving issues effectively, and implementing thoughtful policies

Preferred Qualifications

• Tech-Savvy: Experience with Workday or similar HRIS platforms, especially if you’ve been part of migration or implementation projects
• Mentorship Mindset: A collaborative and supportive approach, with a passion for helping team members grow and succeed

Benefits

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents