Senior Pricing Strategy Manager

Summary

Join ServiceNow as a Senior Pricing Strategy Manager to lead and advise on strategic pricing and packaging recommendations that drive growth for ServiceNow's innovation. Partner with leadership to develop monetization strategies across the product portfolio, informed by customer segmentation and market dynamics. Develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI. Define, track, and measure product pricing KPIs. Manage key stakeholders and drive alignment on pricing and packaging changes. Operationalize monetization strategies across various departments, including product management, operations, sales, marketing, finance, and legal. This role requires strong analytical and communication skills and experience in enterprise technology.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus
• Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration
• Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
• Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
• Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent
• Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus

Responsibilities

• Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives
• Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions
• Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI
• Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
• Manage key stakeholders and drive alignment on pricing and packaging changes
• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs