Senior Product Manager, Growth

Summary

Join Lightspeed as a Senior Product Manager, Growth and contribute to the growth of our Capital platform. You will be responsible for driving acquisition, engagement, and retention through product initiatives. Collaborate with Marketing and Product teams on high-impact projects like landing page conversion and funnel optimization. Analyze customer behavior, design experiments, and build automated engagement campaigns. This role requires experience in B2B SaaS product growth and strong communication skills. Lightspeed offers a flexible work culture, career growth opportunities, and a range of benefits including unlimited paid time off, health insurance, and more.

Requirements

• Prior experience in B2B SaaS, fintech or eCommerce product growth roles within the context of product-led growth companies
• Excellent communication and leadership skills, capable of articulating complex concepts to a diverse audience, including senior leadership, technical teams, and non-technical stakeholders
• A deep passion for enhancing user experiences through technology, with a customer-centric approach to solving problems and delivering value
• A collaborative mindset, with the ability to forge strong relationships across the organization, influence without authority, and lead teams toward shared goals and successful outcomes
• Expertise in product management and Agile/Scrum product development life cycles, as well as building and delivering high-quality software on time
• Experience with iterative hypothesis-driven development, defining, executing, and analyzing experiments
• Experience with product analytics tools such as Segment, Amplitude, Mixpanel, Heap, etc. measuring how user cohorts are converting and further optimizing for retention
• Comfortable working in a fast paced and ambiguous environment
• Implemented growth loops and have driven growth in acquisition, engagement and retention
• Demonstrated creativity and deep understanding of the customer problems and embraced resourcefulness in implementing ideas while driving business outcomes

Responsibilities

• Own and execute high-impact product growth initiatives focused on driving acquisition and engagement for our products
• Collaborate with Design to craft and refine UX flows and funnels that drive conversion. Obsess about how users interact with the product. Seek ways to constantly remove friction and make the experience simpler and better
• Analyze customer behavior trends through, cohort analysis and customer insights, sharing actionable recommendations cross-functionally
• Design, run, measure experiments, and analyze results to glean insights that can inform future growth initiatives and/or product enhancements
• Own product triggers and automated engagement campaigns that drive recurring product usage
• Build strong relationships with Marketing, Product, Engineering and amplify the strengths of each member
• Collaborate with the Data, Operations, and Engineering team to understand the implications of certain decisions and trade-offs in terms of complexity, depth, and timelines

Benefits

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that's continuously expanding
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback
• Be part of a team large enough for growth yet agile enough for real impact
• Work on high-traffic products with a global user base
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story
• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning
• Volunteer day