Senior Product Manager, User Retention & Engagement

Summary

Join CB Insights and lead a product development team focused on user retention and engagement. You will be responsible for solving customer problems using qualitative and quantitative methods, shaping new initiatives, and serving as product owner. The role requires strong problem-solving skills, empathy for users, experience shipping products, and excellent communication abilities. You will collaborate closely with designers and engineers. The position offers a competitive salary, bonus opportunities, and a comprehensive benefits package. This is a US-based role requiring at least 5 years of experience, with 3 in enterprise SaaS product management.

Requirements

• Solve customer problems. You’re endlessly curious about their needs, desires, fears, and work, and reveal real problems through incisive interviewing and analysis
• You have deep empathy for users and consider every detail of their experience, from UX to copy to positioning to the buying process
• You’ve shipped new products or features end-to-end, from ideation to delivery to continuous improvement
• You’re impatient and relentless
• You write and think clearly
• You display executive presence with senior leaders and clients. You focus on what matters, answer questions directly, and speak to facts over selling
• You’re compelling with large audiences. You tell stories using data and customer experiences
• You bring energy and clarity. Other functions want to work with you
• You’re fascinated by artificial intelligence. You’ve experimented with LLMs at work or in your free time and you take a perspective about how it can transform work–both yours and your customers’
• At least 5 years’ experience, with 3 in product management for enterprise SaaS
• Please note this is a US-based role

Responsibilities

• Solve problems for customers, using qualitative (interviews, user testing) and quantitative (usage analysis, experimentation) means to discover pain, define problems, and validate solutions
• Shape new initiatives by working backwards from the customer experience to write compelling mock press releases and FAQs. Articulate, defend, and develop your point of view with C-level stakeholders
• Drive new initiatives with extreme focus, top speed, and rigorous quality
• Serve as product owner for a top-notch development team. Organize the backlog, crush blockers, minimize distractions
• Collaborate tightly with your designer and engineering lead as a trio to lead your team
• Prioritize your team’s roadmap based on customer value and commercial impact, with 60 days of defined work and 6 months of visibility into the future
• Get your hands dirty on everything from QA to data labeling to prompt engineering. No job is too small
• Frame positioning and propose pricing & packaging. Work with marketing and enablement to equip GTM. Present internally and with customers
• Define, report on, and deliver improvements in user retention and engagement

Benefits

• In addition to base salary, this role is also eligible for a bonus opportunity
• Rich healthcare insurance benefits including PPO, HSA, and FSA options
• Gympass
• Multiple mental health resources
• Pet insurance
• 401k match
• Annual education stipend
• Generous paid time off
• Award-winning culture: recognized by Inc., Glassdoor, and Built-in for leadership, career opportunity, and engagement
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• Variable cash potential
• Flexible healthcare options plus mental health and gym resources
• Professional development and education stipends
• Great PTO