Senior Program Manager

Summary

Join Brillio as a Program Manager in IT & Business Transformation, focusing on the healthcare domain. This senior-level, remote position (CST timezone) requires a results-oriented leader with proven success in managing complex, cross-functional initiatives. You will serve as the primary contact for CXO-level stakeholders, leading end-to-end program delivery, and ensuring alignment with business objectives. Expertise in Agile methodologies, ServiceNow, and revenue management is crucial. The ideal candidate will possess strong stakeholder engagement and communication skills, along with a deep understanding of financial processes. This role offers a competitive salary and the opportunity to work with a leading digital technology service provider.

Requirements

• 10+ years of experience in program and project management within technology-driven organizations
• Proven experience interfacing with C-level executives, ideally within a healthcare context
• Expertise in ServiceNow for program governance, demand management, and reporting
• Certified Scrum Master (CSM) or equivalent Agile certification with hands-on experience managing Agile teams
• Strong background in revenue cycle management and related financial processes
• Exceptional verbal and written communication skills, with the ability to distill complex issues into clear, actionable insights
• Bachelor's degree in Business, Computer Science, or related field (Master’s preferred)

Responsibilities

• Serve as the primary point of contact and strategic partner for CXO-level stakeholders, effectively communicating program goals, progress, and risks
• Lead the end-to-end delivery of complex programs, ensuring alignment with business objectives, timelines, and budgets
• Drive governance and portfolio oversight using ServiceNow, including reporting, tracking KPIs, and ensuring compliance with internal frameworks
• Function as a senior Scrum Master, championing Agile best practices, facilitating ceremonies, and supporting Agile teams in delivery excellence
• Oversee financial and operational aspects of programs, with a strong focus on revenue management and cost optimization strategies
• Collaborate across product, technology, and business teams to manage dependencies, remove roadblocks, and ensure successful outcomes
• Develop executive-level dashboards and status updates for program sponsors and stakeholders
• Identify risks and proactively develop mitigation strategies to ensure program stability

Preferred Qualifications

Healthcare domain experience is a strong plus, particularly in payer/provider environments