Senior Program Manager

Summary

Join Jobber, a leading Canadian software company, as a Senior Program Manager in the Revenue Operations department. You will be a transformational leader, solving complex cross-functional challenges and driving strategic initiatives. This role involves leading multiple programs, collaborating with various teams, and ensuring measurable outcomes. You will need extensive program management experience, strong analytical skills, and the ability to influence at the VP/C level. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings matching, stock options, and various paid time off options. We are committed to fostering a diverse and inclusive work environment.

Requirements

• 5+ years of program management experience, including planning and leading medium to large-sized programs
• Proven ability to influence at the VP/C level within a matrixed environment
• Knowledge of SaaS technologies or experience collaborating with engineering teams on complex technology programs
• Proficiency with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques
• Demonstrated ability to build strong partnerships across teams and deliver the best outcome of programs
• Experience in leading multiple cross-functional programs in parallel and prioritizing across areas
• Experience in business and report writing, with strong communication skills
• Advanced analytics and reporting capabilities, using data to drive business insights and decisions

Responsibilities

• Represent the program management craft at Jobber, defining best practices and driving standardization for transformational change
• Drive multiple cross-functional programs with deliverables across strategy, technical, and customer-facing functions
• Collaborate with technical leads to align sprints and roadmaps, and connect various programs to create a cohesive strategy
• Develop and execute program roadmaps, from planning through to production readiness and launch
• Work with leaders to drive strategic business outcomes and provide data-driven recommendations for execution and progress monitoring
• Quickly identify critical issues and dependencies, drive them to closure, and communicate results effectively
• Build trust across teams, generate broad support for projects/programs, and recommend areas for improvement
• Rapidly navigate new program areas, dive deep into subject areas and bring information back to the right level of granularity
• Ability to drive domain-specific discussions, leading experts in the field through active problem-solving
• Develop high-quality and organized plans into manageable pieces that can be individually owned
• Build and manage relationships across the organization to identify resourcing needs and engage cross-functional teams
• Identifies risks and issues and presents recommended response plans to stakeholders

Preferred Qualifications

Preferred experience working in Jira and Confluence

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers