Senior Program Manager

Summary

Join Wrapbook as a Senior Program Manager II, Trust and play a key role in designing, building, and evolving programs to enhance internal stakeholder understanding and improve customer experiences related to trust themes and requirements. You will develop and maintain resources for compliance, operationalize knowledge application, track industry compliance, and provide internal and external education. This role requires a data-driven approach, collaboration with cross-functional teams, and accountability for program success. The ideal candidate possesses extensive program management experience in tech, strong communication skills, and experience working with legal departments. Wrapbook offers a competitive salary, unlimited paid time off, remote work options, health and dental benefits, and various other perks.

Requirements

• 5-7 years of program management experience in tech, working closely with cross-functional partners throughout a product management lifecycle
• Exceptionally strong written and verbal communication skills - experience developing programs from scratch and driving alignment and adoption across cross-functional departments; able to simplify complex topics to communicate effectively with various partners
• Experience working closely with counsel/legal departments
• Meticulous and thorough research capabilities - able to research and identify risk patterns, leverage high judgment to then develop plans and recommendations on how to proactively address risk via tech, policy, or programs
• Strong critical thinker, creative/flexible problem solver, fast learner, and customer advocate
• Have the highest integrity when working with sensitive data
• Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets
• Experience working backwards from various layers of customer needs to lead the development and implementation of programs
• Experience independently defining, prioritizing, delivering, and measuring success for a program roadmap in a dynamic and ambiguous environment
• Experience identifying and delivering opportunities to leverage tech to scale manual efforts
• Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations

Responsibilities

• Proactively research, identify, develop and maintain unified/source of truth resources (e.g., internal wikis, procedures, standards, policies) for applicable rules, industry expectations, and best practices that impact our business and our customers with respect to Wrapbook’s compliance philosophy in collaboration with our Legal team and other applicable internal mechanisms or external resources/sources of data
• Develop programs that operationalize/help us practically apply our growing expertise such as incorporating into product requirements (e.g., Trust by Design) and/or other touchpoints throughout the customer journey with Wrapbook
• Develop programs that enable us to maintain/track an understanding of the “health” of our business across various Trust dimensions such as compliance status/progress, risk tracking/mitigation, etc
• Develop programs that enable us to build on our reputation as an industry compliance SME across trust topics; empower stakeholders with our knowledge of complex topics tailored to industry and stakeholder needs to various product and client-facing touchpoints
• Take a data-based approach to develop, prioritize and drive your program roadmap; work with your cross-functional partners to deliver on your roadmap
• Define, measure, and be accountable for the success of your programs
• Use a collaborative approach to influence other teams’ feature/general engineering work that reduces Wrapbook’s exposure to cross-category risk at scale
• Use the context you’ll develop to identify opportunities to solve problems in a repeatable way — advise on product teams’ strategy and new feature planning to continuously track how our approach aligns or deviates from our
• Collaborate with the rest of Wrapbook’s Trust team (Identity & Data Stewardship, Fraud, Security) to share knowledge and accelerate shared effort
• Support efforts to develop and implement internal risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance

Preferred Qualifications

• You have experience jumping into new, complex, highly regulated industries and topics and can develop a strong understanding of the landscape fast
• You have experience in financial services, employment/payroll or other technically complex industry
• You have experience/strong interest in working in a start-up environment and/or in a technology consulting firm managing multiple projects/workstreams
• You love wearing a lot of hats, rolling up your sleeves to be hands-on with driving solutions to completion
• Have a technical background/data analytics background

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service