Senior Program Manager

Summary

Join JumpCloud's Enterprise Agility team as a Program Manager and play a pivotal role in orchestrating the successful delivery of large-scale product engineering and user experience initiatives. You will collaborate closely with engineering leadership, coordinate activities across multiple teams, proactively identify and address roadblocks, and facilitate decision-making processes. Maintain comprehensive program documentation, actively participate in relevant forums, and ensure on-time and within-scope delivery. This remote role, based in India, requires 7+ years of program management experience in complex, multinational environments, proficiency in Agile methodologies and tools like JIRA, and excellent communication and problem-solving skills. JumpCloud offers a fast-paced, SaaS-based environment with opportunities for growth and collaboration.

Requirements

• 7+ years of experience in program management, with a focus on driving cross-functional initiatives and delivering results in diverse geographic regions
• Demonstrated expertise in navigating complex organizational structures and managing stakeholder relationships at all levels of the organization
• Proficiency in Agile methodologies and project management tools such as JIRA, with a keen attention to detail and a commitment to maintaining data accuracy and integrity
• Strong problem-solving skills and the ability to think strategically, anticipate challenges, and proactively implement solutions to mitigate risks
• Excellent communication and interpersonal skills, with the ability to influence and inspire others towards a shared vision of success
• A proactive and results-oriented mindset, with a relentless drive to achieve goals and exceed expectations in a fast-paced, dynamic environment

Responsibilities

• Collaborate closely with the DRI (engineering leader) to oversee the execution of programs, including communication, scope management, JIRA ticket hygiene, JIRA planning and risk management
• Serve as the primary point of contact for coordinating activities across dispersed teams and groups, ensuring seamless collaboration and alignment towards common goals
• Proactively identify and address potential roadblocks or challenges that may impede progress, working tirelessly to remove obstacles and keep the program on track
• Facilitate decision-making processes to resolve issues and mitigate risks, leveraging your expertise and experience to guide the team towards optimal outcomes
• Maintain comprehensive documentation and visibility of program status, milestones, and dependencies within JIRA, serving as the single source of truth for all stakeholders. Tracking the success of the program
• Actively participate in relevant forums and meetings to provide updates, gather feedback, and foster transparent communication channels across the organization
• Uphold a commitment to excellence in execution, delivering on-time and within scope to meet the needs of internal and external stakeholders

Preferred Qualifications

• Consulting background
• PMP certification
• LEAN or Six Sigma experience
• Bachelor's degree in Engineering, Computer science

Benefits

Remote work