Senior Program Manager, GTM Operations

Summary

Join Palo Alto Networks as a Senior Program Manager to drive operational excellence and process innovation within the technical solutions organization. Lead efforts to improve business processes, build scalable reporting infrastructure, and provide actionable insights for GTM strategy. Partner with cross-functional teams (Sales, Sales Engineering, Customer Success) to equip sellers with necessary data and tools. Champion AI and automation to enhance team productivity. This high-impact role requires a proactive problem-solver who thrives in ambiguity and seeks growth within a fast-paced environment. Responsibilities include designing and managing comprehensive reports, developing dashboards, conducting data analysis, leading process design and optimization, and implementing knowledge-sharing systems. The ideal candidate will possess strong analytical and process improvement skills.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field
• 5+ years of experience in program management, project management, sales operations, or a similar analytical and process-oriented role supporting GTM teams
• Proven experience improving business processes and building scalable solutions in support of GTM or Sales teams
• Strong hands-on experience with Salesforce and Tableau (or similar CRM and BI tools); able to build and interpret dashboards independently
• Demonstrated experience in process mapping, process improvement methodologies (e.g., Lean, Six Sigma), and change management
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Proficiency in G Suite (Google Drive, Docs, Sheets, Slides) and CRM systems (e.g., Salesforce)

Responsibilities

• Design, implement, and manage comprehensive reports to track key performance indicators (KPIs) across sales, technical validation, and customer engagement. This includes visibility into deal impact, account health, and the effectiveness of technical workshops and demand gen activities
• Develop and maintain dashboards and visualizations that provide clear insights into pipeline technical health, customer base analytics (e.g., refresh cycles, product adoption), and escalation trends for top accounts
• Conduct deep-dive data analysis to identify historical trends, uncover opportunities, and provide data-driven recommendations to technical solutions leadership
• Lead the design, documentation, and ongoing optimization of business processes — including "run the business" workflows, KPI inspection frameworks, and template standardization
• Implement systems to support clear, organized knowledge-sharing (e.g., permissioned Google Drive structures, audience-specific distribution lists) that scale across regional and functional teams
• Identify process gaps and operational inefficiencies, then drive solutions that improve clarity, speed, and overall team effectiveness — freeing up more time for selling and post-sales engagement
• Champion the integration of AI tools and automation into day-to-day workflows to streamline execution, reduce manual work, and increase productivity across the team

Benefits

The offered compensation may also include restricted stock units and a bonus