Senior Revenue Operations Program Manager

Summary

Join Henry Schein One as a Program Manager and define business requirements for complex programs and key initiatives. You will develop and execute program release plans, coordinating projects across various teams. This remote position requires strong communication, presentation, and project management skills. You will collaborate with internal and external stakeholders, manage program operations, and track performance. The ideal candidate possesses 6+ years of relevant experience, a Bachelor's degree, and proven success in program management within a B2B SaaS environment. Henry Schein One offers a competitive compensation package, including excellent benefits.

Requirements

• Typically 6 to 8 or more years of increasing responsibility in terms of any applicable professional experience
• 5 or more years of related program management or functional experience preferred
• Typically a Bachelor's Degree or global equivalent in related discipline
• Experience (5+ years) working in related functional area; program management experience a B2B capacity across a variety of mediums (e.g. email, webinars etc.) in a similar capacity at Saas, Cloud, and on Prem companies highly desired
• Proven track record of influencing and leading strategy and working with account teams and senior services leads
• Proven track record of working across cross-functional stakeholders and making strategic recommendations to evolve high-profile, high-impact programs
• Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Excellent understanding of industry practices
• Strong proficiency with tools, systems, and procedures
• Strong planning/organizational skills and techniques
• Strong decision making, analysis and problem solving skills with ability to multi-task
• Excellent verbal and written communication skills
• Strong presentation and public speaking skills
• Strong interpersonal skills
• Strong conflict resolution skills and ability to deliver difficult messages
• Good negotiating skills
• Project management, consultative skills and ability to manage a budget

Responsibilities

• Creates cross-functional project plans for developing and releasing programs, including at scale
• Coordinates more complex inter-related projects and facilitates communication and collaboration across functions and teams
• Learn about technical products with limited guidance
• Work with multiple internal clients on concurrent projects
• Deliver presentations and training
• Gain a deep understanding of business requirements, stakeholders, audiences for content and key metrics; shape a data-driven opinion for how to segment and differentiate communication
• Work with the Operations, Product and/or Marketing and/or other functional teams to execute launch and communicate programs
• Create processes to manage the complexity of a more sophisticated and differentiated communication strategy including but not limited to documentation, refresh cadence, and collateral audit (i.e., audit collateral included in communications and making sure they stay updated)
• Build out communications plans and identify the highest-impact topics, cadences, and hosts. Track attendance and performance
• Collaborate with end users, business technologists, and cross-functional teams to prioritize goals, identify constraints, dependencies, and mitigate risks
• Develop comprehensive product/program designs, including specifications and task prioritization
• Design program business intelligence capabilities that empower us to understand the reach and impact of our programs and work; work with CS operations to build and evolve
• Keep the necessary internal and external teams informed about substantial changes to our programs so that they are equipped to speak to the initiatives, plans and targeted outcomes
• May write design documents and technical specifications for program components
• Evangelize programs internally and externally. Informs internal teams about program features and benefits
• Resolve complex issues in effective ways
• Build partnerships at all levels within the company, ability to build partnerships externally
• Assists marketing campaign managers with campaign planning and ad design. Writes web copy, magazine and newsletter articles, and other copies as necessary to explain and promote programs
• Manage ongoing program operations
• Monitors and reports on program budget and performance
• Identify ways to leverage program strengths and resolves challenges as they arise
• Participates in special projects and performs other duties as required

Preferred Qualifications

• Master's degree or global equivalent
• Advanced working knowledge of tools like Salesforce, Gainsight, G-suite products

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Competitive compensation
• Excellent benefits package!