CALSTART is hiring a
Senior Salesforce Administrator, Remote - United States
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Summary
The Senior Salesforce Administrator will manage and optimize Salesforce CRM, lead technical planning and maintenance of Salesforce projects, develop and customize Salesforce solutions, serve as a liaison between technical teams and business units, monitor and report on Salesforce performance, lead training sessions, champion Salesforce best practices, design strategic initiatives that utilize Salesforce, foster a diverse and inclusive technology environment, maintain robust relationships with stakeholders, and ensure meticulous documentation and data management practices.
Requirements
- 7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations
- Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components
- At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications are highly valued
- Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades
- Management experience – at least 3+ years overseeing Salesforce administrators and other technical positions
- Collaboration with Business Analysts to translate business requirements into technical designs and optimize business workflows through Salesforce
- Experience with ticketing software and managing customer requests, with a preference for Jira
- Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow
- Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related discipline is preferred. Master's degree an added bonus
Responsibilities
- Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams
- Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals
- Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency
- Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions
- Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI
- Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates
- Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies
- Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts
- Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions
- Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies
- Ensure meticulous documentation and data management practices to uphold system accuracy and compliance
Benefits
- 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
- Retirement plan with generous company contributions
- FSA for Health and Dependent Care
- 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave
This job is filled or no longer available
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