Senior Salesforce Administrator

Summary

The Senior Salesforce Administrator will manage and optimize Salesforce CRM, lead technical planning and maintenance of Salesforce projects, develop and customize Salesforce solutions, serve as a liaison between technical teams and business units, monitor and report on Salesforce performance, lead training sessions, champion Salesforce best practices, design strategic initiatives that utilize Salesforce, foster a diverse and inclusive technology environment, maintain robust relationships with stakeholders, and ensure meticulous documentation and data management practices.

Requirements

• 7+ years of Salesforce administrator experience, including managing Salesforce environments, configurations, and customizations
• Experience developing custom solutions within Salesforce using Apex, Visualforce, or Lightning Web Components
• At least one current Salesforce Certification, such as Certified Salesforce Administrator; additional certifications are highly valued
• Experience delivering projects using multiple methodologies (e.g., waterfall, agile) within an SDLC framework, specifically involving Salesforce deployments or significant system upgrades
• Management experience – at least 3+ years overseeing Salesforce administrators and other technical positions
• Collaboration with Business Analysts to translate business requirements into technical designs and optimize business workflows through Salesforce
• Experience with ticketing software and managing customer requests, with a preference for Jira
• Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow
• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related discipline is preferred. Master's degree an added bonus

Responsibilities

• Manage and optimize Salesforce CRM to support business operations across marketing, customer service, and processing teams
• Lead technical planning, implementation, and maintenance of Salesforce projects, ensuring alignment with strategic business goals
• Develop and customize Salesforce solutions focused on process automation, data integration, and system improvements to drive efficiency
• Serve as the primary liaison between technical teams and business units, translating business requirements into technical executions
• Monitor and report on Salesforce performance using data to assess KPIs like user adoption, system utilization, and ROI
• Lead training sessions and workshops to maximize user engagement and competence with new Salesforce features and updates
• Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies
• Design strategic initiatives that utilize Salesforce to support business growth and client engagement, such as system migrations and new feature rollouts
• Foster a diverse and inclusive technology environment, considering diversity, equity, and inclusion in all system developments and user interactions
• Maintain robust relationships with stakeholders, including senior leadership, aligning Salesforce development with broader business strategies
• Ensure meticulous documentation and data management practices to uphold system accuracy and compliance

Benefits

• 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
• Retirement plan with generous company contributions
• FSA for Health and Dependent Care
• 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave