Senior Salesforce Administrator

Summary

Join our team as a Senior Salesforce Administrator and play a critical role in managing and optimizing our Salesforce platform. You will be responsible for all aspects of user and license management, Salesforce configuration changes, and proactive system maintenance. This role requires proven experience as a Salesforce Systems Administrator, technical proficiency in Salesforce, and excellent troubleshooting and communication skills. We offer a competitive compensation and benefits package, including health, dental, vision, life, and disability insurance, a 401(k) savings plan, and flexible time off.

Requirements

• Have proven experience as a Salesforce Systems Administrator with a strong background in managing and optimizing internal processes
• Possess technical proficiency in Salesforce configuration and maintenance, with a solid understanding of change management, data integrity and security best practices
• Have excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues
• Possess strong communication skills to liaise with stakeholders at all levels, collaborate effectively with cross-functional teams, and provide user support
• Demonstrate an analytical mindset with attention to detail that results in the accurate and efficient translation of business requirements into scalable, best practice technical solutions

Responsibilities

• Manage, optimize, and ensure the reliable operation of Salesforce
• Handle all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Perform Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understand basic triggers/Apex code knowledge
• Manage sandbox environment
• Handle DevOps/release management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Communicate any platform changes to end users and stakeholders
• Manage data to improve Salesforce data quality, implementing rules and automation as needed
• Perform proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Handle user support tickets
• Monitor and improve user adoption
• Coordinate with Sales Enablement to deliver new user and ongoing user training
• Create technical documentation
• Manage integrated applications and third party suppliers

Preferred Qualifications

• Have experience with system integration across platforms in a SaaS environment to support efficient workflows
• Have knowledge of process optimization techniques for enhancing system functionality and user engagement
• Have a background in developing user training materials and supporting user adoption for internal tools
• Have experience in managing system upgrades and change management processes
• Hold a Salesforce System Administrator certification
• Have prior experience utilizing Salesforce CPQ (certification preferred but not required)
• Demonstrate continued personal/professional development
• Be active in the Salesforce community

Benefits

• Competitive compensation and benefits package including health, dental, vision, life, and disability insurance
• Company matching 401(k) savings plan
• Flexible time off plans