Deutsche Telekom IT Solutions Slovakia is hiring a
Senior Service Delivery Manager, Remote - Slovakia

Summary

The job is for a team leader position in Deutsche Telekom IT Solutions Slovakia, responsible for creating and leading a team to fulfill customer expectations. The ideal candidate should have extensive experience in various areas and required qualifications.

Requirements

• Many years of experience in supporting external customers
• Many years of experience in the quotation/sales process
• Many years of experience in billing
• Very good knowledge of TSI-FORCE
• Experience in dealing with SOM@SAP, knowledge of the relevant reports, booking logic, etc
• Experience in dealing with SERVICE NOW from the point of view of service delivery management
• Project management, ITIL know-how, agile methods and working methods

Responsibilities

• Create your own team to fulfil and exceed customer expectations
• Be a face of Deutsche Telekom IT Solutions Slovakia in front of customers

Benefits

• Attractive and extensive work-life balance portfolio
• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits