Senior Services Account Executive

Summary

Join ServiceNow's Customer Outcomes team as a Services Account Executive! You will be responsible for selling a portfolio of service offerings to help customers successfully adopt ServiceNow products and achieve their business goals. This quota-carrying role involves collaborating with sales teams and partners, developing sales strategies, and proactively creating new opportunities. You will serve as a trusted advisor, understanding customer needs and driving the right service mix. The position requires significant experience in SaaS sales and a proven track record of achieving sales targets. Travel is expected, up to 50%.

Requirements

• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 50% (depending on geography/region)

Responsibilities

• Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Preferred Qualifications

Existing relationships in large enterprise accounts a plus