Senior Solutions Engineer

Summary

Join H1's Product Team as a Senior Solutions Engineer and play a crucial role in driving the implementation of H1 technical products for customers. You will collaborate with various teams to ensure seamless product integration, address integration challenges, and enhance H1’s offerings based on customer insights. Responsibilities include supporting client implementations, gathering requirements, identifying product gaps, prototyping new features, and partnering with sales and marketing teams. You will need extensive experience in customer-facing data solution roles and strong communication skills. The ideal candidate possesses a data-driven approach, problem-solving abilities, and a deep understanding of deploying platform data products. H1 offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• 5+ years of experience in client-facing roles, such as technical consulting, solutions management, solutions engineering, forward-deployed product management, or similar within an Enterprise SaaS environment
• Strong knowledge of SQL and experience with data analysis or querying large datasets
• Experience collaborating with product teams to inform the development of new features and enhancements

Responsibilities

• Work alongside the Customer Success team to support client implementations and proofs of concept (POCs), ensuring a smooth transition and effective implementation of H1’s products
• Engage directly with clients to identify challenges, gather requirements, and develop tailored solutions that address their needs by educating internal teams on customer challenges, use cases, and industry trends to inform product roadmaps
• Identify product gaps and collaborate with engineering and product teams to enhance H1’s offerings
• Prototype and test new features, iterating quickly based on customer feedback
• Partner with sales and marketing teams to communicate H1’s value through compelling demos, presentations, and proof-of-concepts
• Provide technical expertise in pre-sales discussions, ensuring prospects understand how our solutions address their pain points
• Contribute to strategic initiatives that drive revenue growth by developing messaging and supporting marketing efforts
• Optimize workflows to improve internal collaboration and enhance the customer experience
• Develop scalable processes and tools to support implementations and long-term customer success
• Maintain internal documentation and knowledge-sharing practices to support cross-functional teams

Preferred Qualifications

• Experience building solutions and converting them to scalable products is a plus
• Familiarity with healthcare or life sciences data and industry trends is a plus
• Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams
• Exceptional communication skills, enabling you to explain complex ideas to both technical and non-technical stakeholders
• A data-driven approach to identifying gaps, proposing solutions, and informing product enhancements
• You have extensive experience working with data at scale and deeply understand the complexity of deploying a platform data product
• You can develop and build creative solutions to a wide variety of business, product, and technical challenges. You can learn new subject matter and get to the bottom of an open ended technical problem quickly
• You care deeply about making sure products just work in the real world and result in better outcomes for end-users. When you see a problem, you solve it or make sure someone else does by stepping in to help your team and offering creative solutions outside of the scope of your responsibilities
• You understand how technical decisions impact both our customers and their users downstream
• Strong organizational skills, allowing you to effectively manage multiple projects and shifting priorities
• Flexibility and adaptability, excelling in fast-paced and evolving environments
• Industry knowledge in healthcare or life sciences data, which enhances your ability to understand client challenges and contribute meaningfully to solutions

Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe