Senior Solutions Engineer

Summary

Join Twilio as a Senior Solutions Engineer - Segment and partner with Account Executives to drive pre-sales activities. Leverage your expertise in Segment's products and the partner ecosystem to lead technical evaluations and design innovative solutions. Develop subject matter expertise on Customer Data Platforms (CDPs) and advise customers on their data strategies. Contribute to building a perspective on customer and market trends, influencing Segment's strategy. This remote role requires 3+ years in a solutions engineering role and 6+ years of progressive professional experience supporting technical products, along with specific technical skills and experience. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
• You have a passionate commitment to closing deals
• You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer
• You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others
• You are organized, driven and have the ability to switch context quickly throughout the day
• You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value
• Become an expert builder and evangelist of Segment’s products and partner ecosystem
• Lead technical evaluations with our prospects to uncover their goals and technical pain,  in order to design, demonstrate and present innovative solutions that unlock business-level gains
• Develop subject matter expertise on Customer Data Platforms (CDPs)  and Segment’s role within the customer data ecosystem
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision

Preferred Qualifications

• You have experience with customer data platforms
• You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc)
• You have some experience with Data Analytics, Data Science, AI, or Machine Learning

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Commissions