Senior Solutions Partner Manager

Summary

Join ConnectWise as a Senior Solutions Partner Manager and lead the overall strategy, execution, and profitability of our vendor partners. Partner with the Ecosystem and Vendor Management team to manage relationships, develop strategic initiatives, and execute corporate strategy. Essential duties include developing effective marketing plans with vendors, managing strategic plans, onboarding new partners, leading quarterly business reviews, preparing presentations, understanding partner integrations, assisting with financial analysis, conducting cross-functional trainings, assisting with new technology evaluation, coordinating integration plans, managing SKU creation, assisting with provisioning processes, developing efficient processes for overage charges, keeping stakeholders informed of sales progress, collaborating on team goals, and supporting sales strategy implementation. You will forecast for strategic initiatives and revenue and conduct effective meetings. This role requires strong project management skills, subject matter expertise, adaptability, strong knowledge of IT Service Providers or VARs, vendor relationship management skills, organizational skills, technological skills, proven success exceeding quotas, negotiation skills, knowledge of department strategies, and the ability to prioritize and control vendor partnership activities. A Bachelor’s degree and 6+ years of relevant experience are required.

Requirements

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirement
• Strong knowledge of IT Service Providers or VARs and how these partners utilize both the organizations and vendor partner products
• Strong ability to manage vendor relationships at different levels of engagement within the organization's ecosystem
• Organized and detail-oriented
• Strong technological skills
• Proven success exceeding quotas
• Strong negotiation skills
• Knowledge of department strategies and services, resolve conflicts, and influence outcomes on non - routine matters for the division with some management assistance
• Strong ability to prioritize, assign, monitor, and control the activities of vendor partnerships
• Knowledge of IT Channels and Channel ecosystem
• Ability to work within a Channel Partner Ecosystem
• Strong technological skills
• Ability to effectively communicate through phone and email
• Ability to liaise with partners, vendors, and with colleagues at all levels
• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience

Responsibilities

• Provides support cross-functionally, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Develops an effective strategy and marketing plan with vendors around their products and objectives
• Manages and presents strategic plans to key stakeholders both internal and external
• Responsible for onboarding and launching a new resold vendor partner
• Leads Quarterly Business Review meetings as it pertains to achievement against goals
• Prepares and alters presentation content to target specific markets, opportunities, and audiences
• Understands and communicates how partners utilize integrations to be more efficient
• Assists with financial analysis that would be of strategic assistance to a contract, pricing structure, promotion or rebate
• Conducts trainings cross-functionally for the advancement of the vendor
• Assists the Invent team qualifying and evaluating new technology
• Coordinates with Invent team and vendor, on integration plan and timeline
• Owns SKU creation for resold vendor partners
• Assists cross-functional teams with provisioning and management processes for resold vendors
• Develops efficient processes for overage or usage charges with each respective vendor
• Keeps stakeholders informed of vendor sales progress once on-boarded and take necessary actions as needed
• Collaborates cross-functionally to plan, coordinate, and develop strategies to achieve team goals
• Maintains a positive, professional "total customer service" attitude
• Supports the implementation of the sales strategy based on direction from senior management
• Forecasts for strategic initiatives and revenue
• Conducts effective meetings with a clear goal, time limit, and follow up communication

Preferred Qualifications

• Knowledge of the IT, Professional Services, RMM, CRM, or ERP markets and various security solutions
• 2+ years of inside sales or product management position with proven results

Benefits

• Onsite/Hybrid/Remote depending on location
• 25-40% travel may be required