Senior Strategic Account Executive

Summary

Join Xevant Solutions, a healthcare data and insights company, and make a positive impact on millions of lives. As an Account Manager, you will cultivate lasting customer relationships, proactively identify solutions to enhance client services, and utilize project management skills to monitor milestones and deliverables. You will identify up-selling opportunities, perform consultative work to maximize Xevant's value, and serve as the primary point of contact for customers. This role requires strong communication, problem-solving, and analytical skills, along with experience in the PBM industry. Xevant offers a competitive compensation and benefits package, including remote work options, flexible time off, and a rewarding company culture.

Requirements

• 3+ years in PBM industry with experience in account management
• Extensive PBM industry knowledge and understanding of industry reporting analytics
• Experience and proficiency in Microsoft Suite
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Outstanding organizational, written, and verbal communication skills
• Strong decision-making abilities, including expert problem-solving and analytical skills
• Strong business acumen
• A desire to succeed in a fast-paced growth environment
• Must have the ability to clearly communicate proposed solutions in a proactive consultative manner
• Ability to explain information clearly and easily understood by the client
• Ability to set appropriate customer expectations

Responsibilities

• Proactively identify and recommend solutions to enhance client services and operational efficiency
• Cultivate lasting business relationships with customers through consultative account management practices
• Maintain professional internal and external relationships that meet our core values and culture
• Utilizes project management skills to monitor milestones and deliverables, promptly identify and report risk indicators, and provide regular status updates to client and internal leadership
• Identify up-sales opportunities with all assigned accounts
• Recommend ways to enhance Xevant’s product
• Perform consultative work with assigned clients to identify analytics needs and maximize Xevant’s value for all client users
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Own coordination between partner customer solutions services work and internal fulfillment teams
• Ensure timely and effective customer service expectations are met and/or always exceeded
• Manage multiple/simultaneous implementation projects
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Reviews and tests platform enhancements to identify discrepancies, inaccuracies, anomalies, and unexpected outcomes
• Meet service commitments and deliver results within tight deadlines

Preferred Qualifications

Bachelor’s Degree

Benefits

• Competitive pay
• Stock Options
• Medical/Dental/Vision benefits
• Short and long-term disability
• Remote and hybrid environment
• Flexible time off
• Rewarding culture and employee recognition
• Annual company retreats
• Parental leave