HiveMQ is hiring a
Senior Technical Account Manager in

Summary

HiveMQ is looking for individuals to join their Customer Success team as a Customer Success Representative. The role involves maintaining relationships with current clients, addressing technical needs, finding opportunities for expanding the client base, acting as a technical liaison, representing the customer's voice to product management, and collaborating with the technical support team to improve documentation and knowledge base.

Requirements

• Bachelor’s degree in a related technical field or equivalent practical experience
• Experience in supporting enterprise-level accounts
• Experience in direct customer communication
• Distributed systems experience with messaging or database technology
• Designing architecture and proofs of concept experience
• Excellent communication and writing skills in English

Responsibilities

• Maintain relationships with current clients
• Address technical needs of clients
• Find opportunities for expanding the client base
• Act as a technical liaison to customers
• Represent the customer’s voice towards HiveMQ Product Management
• Collaborate with the HiveMQ technical support team

Preferred Qualifications

Familiarity with modern cloud architectures