Senior Volume Recruiter

Summary

Join Scale Army as a Senior Volume Recruiter and become part of a fast-paced, high-growth team. This role focuses on high-volume recruitment for BPO and call center positions, primarily in LATAM and Africa. You will be responsible for sourcing, screening, and assessing candidates, managing large pipelines, and meeting weekly hiring targets. Success in this role requires proven experience in high-volume recruitment, strong knowledge of LATAM and African markets, and excellent time management skills. The ideal candidate is a self-motivated individual who thrives in a high-pressure environment and is comfortable working remotely. Scale Army offers a full-time position with a Monday-Friday schedule (9 AM – 6 PM EST).

Requirements

• 3–5 years of proven high-volume recruitment experience in BPO / call center / sales agent / CS roles —no exceptions
• Strong knowledge of the LATAM and African markets
• Experience working in fast-paced recruitment environments with high pressure and weekly targets
• Excellent time management and organizational skills —you know how to juggle 100+ candidates and still hit your numbers
• Strong candidate assessment skills —you know how to spot a top-performing agent within minutes
• Familiarity with ATS platforms, bulk outreach tools, and high-volume recruitment workflows
• Native-level or near-native English proficiency
• Self-motivated, high-energy, and proactive personality
• Comfortable working fully remote, independently, and under tight deadlines

Responsibilities

• Source, screen, and assess candidates for BPO and call center roles (sales agents, CSRs, appointment setters, etc.)
• Manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets
• Run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and English proficiency for global client standards
• Coordinate and schedule interviews between candidates and account managers with urgency and precision
• Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts
• Track all recruitment activity using our ATS and internal dashboards—data accuracy is key
• Meet and exceed weekly hiring KPIs
• Own the candidate experience from first outreach to offer acceptance and onboarding handoff

Preferred Qualifications

• Experience hiring for appointment setting, outbound sales, or English-speaking offshore call center roles
• Familiarity with remote recruitment best practices for LATAM and international call center markets
• Experience working with Ashby ATS