Sentinel Group is hiring a
Service Center Representative

Summary

The job description is for a Service Center team member role in a financial services company. This individual will handle participant inquiries related to employee benefits, provide superior customer service, and act as a liaison between participants and internal departments. The ideal candidate should have a customer-centric attitude, be a quick learner, able to multitask, and comfortable working in multiple applications.

Requirements

• Customer-centric attitude and commitment to doing what is right for our participants
• Positive and fun perspective to your daily interactions
• Team player and continuous learner – you share your knowledge with your team and our participants and are always looking to further your own knowledge
• Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company

Responsibilities

• Respond to our clients via telephone and electronic inquiry tools for multiple lines of business
• Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants
• Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service
• Serve as a liaison between participants and various internal departments by building relationships

Preferred Qualifications

• Participant facing customer service experience
• A sincere interest in working within/ learning about the financial service industry
• A passion for customer service

Benefits

• PTO (vacation, sick, personal time bank)
• 12 Paid Holidays (10 stated and 2 floating holidays)
• 2 Community Volunteer Days
• 5 Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 3.75% Employer Match
• Parental Leave