Forgen is hiring a
Service Desk Specialist I

Summary

Join Forgen's team and discover your future in a strong team of amazing people, with unlimited growth potential and support from professionals across the country. As the initial point of contact for technical support, you will assist end-users with computer hardware and software issues, diagnose problems, provide advice, categorize and record queries, and escalate unresolved issues.

Requirements

• One to three years of technical support experience
• Bachelor’s degree in computer science, information technology, or related field preferred. In lieu of degree, equivalent experience required
• Experience using metric-based service management systems and Microsoft 365 products
• Valid Driver’s License and ability to drive on behalf of company business

Responsibilities

• Embrace Forgen’s Core Values in all aspects of the job
• Expertly identify and diagnose technical issues and problems reported by end-users
• Provide clear and actionable advice to users on steps to take in addressing their concerns
• Systematically categorize and record reported queries to facilitate effective issue tracking
• Escalate unresolved issues to ensure timely and effective resolution
• Efficiently deploy, track, and manage employee computer assets
• Perform additional assignments and special projects as directed

Benefits

• Medical
• Dental
• Vision
• Retirement plan
• Employer paid short-term disability
• Accident insurance