LightFeather is hiring a
ServiceNow Administrator and Developer

Summary

Join our team as a ServiceNow Administrator & Developer to manage and develop the DHS ServiceNow environment, integrating with other systems. The ideal candidate will have hands-on experience in managing, developing, and enhancing the ServiceNow platform.

Requirements

• US Citizenship
• Ability to obtain and maintain a security clearance at the Public Trust or above
• Minimum of 3 years experience implementing ServiceNow solutions App Engine
• Minimum of 2 years working with an Agile implementation framework
• Minimum of 2 years implementing systems using Agile/Scrum methodologies
• Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items
• Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration and business rule development
• Experience in customizing UI and creating complex workflows
• Knowledge of methods for integrating with external systems
• Expertise in troubleshooting and resolving technical challenges
• Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities
• Proficiency in contributing positively to a team-oriented, cooperative environment
• Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions
• Familiarity with techniques for enhancing performance optimization

Responsibilities

• Actively participate in Agile teams, with a focus on software development to meet mission-critical needs
• Forge close collaborations with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements
• Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams to provide swift resolution to incidents and problems
• Provide Tier 2/3 break-fix support, ensuring issues are properly escalated from Tier 1 (ICE Service desk)
• Manage platform/environment configuration and issue resolution
• Work collaboratively with multidisciplinary teams, steering the implementation of ServiceNow solutions that adhere to defined requirements and maintain industry best practices
• Engage in the development and continuous upkeep of advanced scripts, business rules, and client scripts
• Concentrate on modernizing deprecated functionalities
• Facilitate and oversee data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency throughout the transition
• Develop and maintain applications, including customer-developed solutions currently in production
• Conduct detailed testing of ServiceNow configurations to confirm functionality, data integrity, and user experience
• Support end-user training to ensure smooth adoption of the implemented solution
• Ensure the team's documentation, related to configurations, customizations, data schemas, and other technical decisions, is thorough and complete
• Ensure system uptime, resource availability, reliability, and strict compliance with policies and procedures

Preferred Qualifications

• Prior or current security clearance at the Public Trust level or above is preferred
• Data migration and integration experience
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer