Remote ServiceNow Developer

Summary

Join Dun & Bradstreet's ITSM Transformation initiative as a ServiceNow Developer. This is an exciting opportunity to lead the design, development, and global implementation of ServiceNow applications. The role requires strong problem-solving skills, excellent communication skills, and experience with ServiceNow development, configuration, and administration.

Requirements

• Bachelor’s degree in computer science or related field or equivalent professional experience
• 4+ years of ServiceNow development, configuration and administration experience in an enterprise environment utilizing Flow Designer, Business Rules, Script Includes and fix scripts
• 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL, etc.)
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
• Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations
• Integration (interfacing) of enterprise software systems with ServiceNow
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, Employee Service Center, etc
• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Responsibilities

• Provide technical inputs during solutioning workshops and meetings with business analysts and users
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Create custom applications including creating service catalogues and configurations of workflows per user requirements
• Rectify defects identified during UAT or post go live
• Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Compose advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• Configure 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Integrate experience with ServiceNow and other systems (Midserver, ServiceNow Orchestration, Active Directory, Workday, Salesforce, Jira, Microsoft Teams)
• Provide technical documentation from solution design to deployment for hand over to postproduction operations support
• Develop UAT test plans for user acceptance testing and sign-off
• Support audit and compliance requests

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k & Employee Stock Purchase Plan with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents