ServiceNow Consultant

Summary

Join Datacom as we grow our ServiceNow practice in Australia, leading workshops, eliciting requirements, crafting solutions, and articulating Workday concepts.

Requirements

• Hold an active Australian Baseline or NV1 clearance
• Strong ServiceNow technical knowledge and configuration skills
• TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design, and SIAM
• Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
• Previous implementation project experience

Responsibilities

• Lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration, and support activities
• Conduct testing activities, knowledge transfer sessions, and user training

Benefits

• Remote working
• Flexi-hours
• Professional development courses