Setup Project Manager

Summary

Join Check's Setup Ops team and play a critical role in onboarding new customers, ensuring their first payroll run is seamless. As a Setup Project Manager, you will manage multiple payroll implementations simultaneously, collaborating with internal and external teams. You will provide excellent customer service, drive operational efficiency, and cultivate strong relationships with outsourcing partners. This role requires a strong project management background, payroll implementation expertise, and excellent communication skills. The ideal candidate is a self-starter with an entrepreneurial mindset and a high degree of ownership. Check offers a comprehensive benefits package, including health insurance, paid parental leave, flexible PTO, and a 401k.

Requirements

• 3+ years of payroll implementation/account management experience with a particular focus on enterprise-level account management
• Proficiency in Excel
• Comfortable with learning new technologies
• Skillset in creative problem-solving and data interpretation through the application of payroll knowledge and mathematical concepts
• Experienced project manager, capable of managing multiple complex projects to timely completion
• Strong focus on partners and customers, with excellent communication skills in both verbal and written formats
• Comfortable in highly cross-functional and geographically distributed environments, with a track record of collaborative work with Partner Success and R&D teams
• A friendly and helpful attitude in all interactions with teammates and customers
• Experience working with outsourced teams
• Willingness and ability to attend our annual 3-day company offsite in the spring

Responsibilities

• Manage multiple setup projects (i.e. payroll implementations) simultaneously, across a variety of partner businesses and previous payroll systems
• Be responsible for the timely and accurate delivery of projects, holding a high quality bar for yourself and your team
• Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling
• Provide customer service via tickets, email, and phone/video directly to both partners building payroll businesses on Check and to companies in the process of joining those partner platforms
• Drive operational efficiency, meeting SLAs to ensure seamless company onboarding
• Provide direct assistance to outsourcing teams and customers dealing with complex payroll scenarios identified during the setup process
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to accurate, successful completion

Benefits

• For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work
• We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 10 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses