Setup Project Manager

Summary

Join Check's Setup Ops team and play a critical role in onboarding new customers to their first payroll run. As a Setup Project Manager, you'll manage multiple payroll implementations simultaneously, ensuring timely and accurate delivery. You will collaborate with cross-functional teams, provide excellent customer service, and drive operational efficiency. This role requires proven payroll implementation expertise, strong project management skills, and excellent communication. Check offers a comprehensive benefits package including health insurance, paid parental leave, flexible PTO, and a 401k.

Requirements

• 3+ years of payroll implementation/account management experience with a particular focus on enterprise-level account management
• Proficiency in Excel
• Comfortable with learning new technologies
• Skillset in creative problem-solving and data interpretation through the application of payroll knowledge and mathematical concepts
• Experienced project manager, capable of managing multiple complex projects to timely completion
• Strong focus on partners and customers, with excellent communication skills in both verbal and written formats
• Comfortable in highly cross-functional and geographically distributed environments, with a track record of collaborative work with Partner Success and R&D teams
• A friendly and helpful attitude in all interactions with teammates and customers
• Experience working with outsourced teams
• Willingness and ability to attend our annual 3-day company offsite in the spring

Responsibilities

• Manage multiple setup projects (i.e. payroll implementations) simultaneously, across a variety of partner businesses and previous payroll systems
• Be responsible for the timely and accurate delivery of projects, holding a high quality bar for yourself and your team
• Collaborate with your team and cross-functionally to create and improve processes, process documentation, and tooling
• Provide customer service via tickets, email, and phone/video directly to both partners building payroll businesses on Check and to companies in the process of joining those partner platforms
• Drive operational efficiency, meeting SLAs to ensure seamless company onboarding
• Provide direct assistance to outsourcing teams and customers dealing with complex payroll scenarios identified during the setup process
• Cultivate strong relationships with outsourcing partners, overseeing setup projects to accurate, successful completion

Preferred Qualifications

Many backgrounds could fit this role, but ideal candidates will have some or all of the following

Benefits

• Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
• Stock options
• Flexible PTO and sick leave
• 16 weeks of fully paid parental leave for all new parents
• Flexible return-to-work
• 9 annual holidays
• A 401k retirement plan
• A $100 monthly stipend for home internet and mobile phone expenses