Solutions Engineer

Summary

Join Dynatrace as a Solution Engineer and become a key member of the sales team, providing technical support and expertise on Dynatrace's Advanced Observability platform. You will deliver compelling demos, manage POCs, build customer relationships, and contribute to RFIs/RFPs. This role requires collaboration with various teams, including innovation labs, expert services, and marketing. Success requires ambition, confidence, and proven experience in a technical customer-facing role, along with excellent communication and presentation skills. The position involves up to 30% travel and offers a competitive compensation package.

Requirements

• Be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role
• Be passionate about innovative technology, technical sales and articulating value to customers and prospects
• Be an excellent team player, with the ability to work across all disciplines
• Possess excellent communication and presentation skills, with the ability to communicate technical value into business value
• Have previous 3 – 5 years of experience with observability or application performance management technologies and techniques
• Have the ability to troubleshoot technical issues to produce a working outcome and be able to manage this process
• Have the ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed
• Have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable
• Be able to travel up to 30% of the time
• Bachelor’s degree in Computer Science or equivalent education or experience
• 3+ years of experience within the observability space

Responsibilities

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
• As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs
• Present Dynatrace’s vision to our customers C-suite executives
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
• Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities
• Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market
• Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
• Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach)

Preferred Qualifications

• Experience with web technologies such as HTML, CSS, and JavaScript
• Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database
• Advance knowledge of Operating Systems (OS) including Windows and Linux
• Experience with DevOps or Site Reliability Engineering practices
• Knowledge with cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
• Experience with automation like Ansible, Puppet, Terraform, etc

Benefits

• Unlimited personal time off
• Employee stock purchase plan
• Reward system
• Medical/dental benefits
• Company matching 401(k) plan for retirement
• Competitive compensation
• Company-sponsored premium benefits
• Medical benefits
• Dental benefits
• Vacation/holidays
• Company matching 401(k) Plan