Solutions Engineer

Summary

Join Sprout Social's Customer Experience team as a Solutions Engineer in Sydney or Melbourne. Partner with Account Executives to provide full deal support, own technical aspects of RFPs and security documentation, and serve as a technical expert on Sprout products. You will break down complex topics for various audiences and leverage your consultative approach, technical expertise, and marketing savvy. This role offers opportunities for career growth and development within a supportive and collaborative team environment. Sprout Social provides a comprehensive benefits program including insurance, flexible paid time off, parental leave, high-quality equipment, wellness initiatives, and ongoing education and development opportunities.

Requirements

• 3+ years of tech/SaaS experience, with 1+ years in a Solutions Engineer role (or similar) partnering with Account Executives and selling into Corporate customers
• Experience demonstrating a software platform (Making presentations)

Responsibilities

• Partner with Account Executives to provide full deal support (prospecting, technical discovery, demoing and more)
• Own the technical elements of the RFP and security documentation processes
• Serve as a technical expert in all Sprout products and features for our customers as well as the broader Solutions Engineering team and company
• Break down complex topics into easily-digestible takeaways for your audience

Preferred Qualifications

• Understanding of social networks (in particular: Twitter/X, Facebook, Instagram and LinkedIn) and social media strategy
• Understanding Influencer marketing and how organizations and brands leverage social
• Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
• Understanding of all components of a software sales process

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members