Solutions Engineer

Summary

Join Sprout Social's Sales & Success team as a Solutions Engineer. Collaborate with Account Executives, serving as a product expert for SaaS applications and social media management. Effectively communicate complex technical information to diverse audiences. Demonstrate technical curiosity and understanding of network APIs. This role requires 2+ years of relevant experience, excellent communication and presentation skills, and experience demonstrating software platforms. Preferred qualifications include social media marketing knowledge and experience presenting to marketing professionals. Growth opportunities include increasing responsibility in demos, mastering the platform, and becoming a social media expert.

Requirements

• 2+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives
• Experience demonstrating a software platform (making presentations)
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Responsibilities

• Be the technical counterparts to our Account Executive team working collaboratively with your peers in a customer facing environment
• Serve as product expert within SaaS based applications or social media management
• Break down complex topics and make it easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs

Preferred Qualifications

• Understanding of social networks (in particular X, TikTok, Facebook, Instagram and LinkedIn) and social media/influencer marketing strategy for large organizations
• Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
• Flexibility to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of a software sales process

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $105,600 (min), $132,000 (mid), $145,200 (max) USD annually Zone 2 (All other US states): $96,000 (min), $120,000 (mid), $132,000 (max) USD annually
• OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance
• The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed
• OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays