Remote Specialty Care Navigator

Summary

Join Spring Health on their mission to eliminate every barrier to mental health by providing comprehensive mental health solutions for employers and health plans.

Requirements

• Required mental health license: LCSW, LMFT, LPC
• Minimum of 2+ years of clinical care experience working with Eating Disorders (ED)
• Experience with motivational Interviewing, diagnostic assessment, and triage
• Knowledge of current best practices and evidence based treatments for ED
• Eagerness to be part of a new initiative
• Excellent organizational skills
• Excellent listening, written and verbal communication skills
• Acknowledge and embrace diversity and inclusion
• Experience working with diverse populations
• Motivated to go above and beyond for members to provide a high-touch experience
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
• Able to multi-task and context switch!

Responsibilities

• Telephonic screening, brief intervention, and referral of members to eating disorder treatment
• Apply active listening, psycho-education, and motivational interviewing skills to understand each member’s needs and provide support as they set goals
• Utilize a team based philosophy in ED treatment
• Utilize Motivational Interviewing to assist members in engaging in care
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health providers
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis
• Utilize written communication skills to interact with members and providers through email
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes
• Identify and problem-solve issues that serve as a barrier or disruption to care
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience
• Participate in staff meetings, case consultations, and trainings
• Assist with onboarding and mentoring new team members
• Provide feedback on product an program operations and assist with implementing program improvements
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Benefits

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes