Highspot is hiring a
Sr. Account Manager (Strategic), Remote - United States

Summary

The job is for a Senior Account Manager in Highspot's Post-Sales Enterprise team. The role involves managing customer relationships, achieving sales targets, and overseeing renewals, upselling, and cross-selling the company's products.

Requirements

• 8+ years of experience leading Enterprise Customers (Full sales cycle and/or Growth quota-carrying Account Management experience)
• Proven track record of selling and managing large, multi-product, multi-million dollar customers
• Experience managing a diverse set of customer stakeholders ranging from C-level to manager with 20+ stakeholders per account. Ability to establish new relationships where needed
• Experience interfacing closely with executive leaders and leading a diverse set of cross-departmental internal stakeholders to execute account strategy
• Proven ability to stay organized, prioritize well, and manage time effectively in fast-paced, ever-changing environments
• Proven track record of successfully achieving revenue and renewal targets
• Demonstrated ability to successfully prospect into an installed customer base and successfully identify and solidify business and product value
• Ability to clearly articulate business value, impact, and ROI
• Ability to strategically plan with customers, mapping complex business objectives to product use cases
• Ability to effectively manage customer opportunities and risks

Responsibilities

• Lead and manage relationships with our largest, most strategic customer accounts
• Carry an aggressive retention quota and assume sole responsibility for customer renewals
• Carry an aggressive expansion quota and assume sole responsibility for upselling and cross-selling our products
• Build and maintain relationships with key executives and stakeholders. Map out and navigate complex organizations to build new relationships as needed
• Develop and execute a strategy to drive value realization of the Highspot platform, growth, and mitigate/remediate risk
• Represent the customer back to the business through clear communication and administrative updates to CRM, forecasting, and other key tools

Preferred Qualifications

• Ability to work independently as well as part of a team in a fast-paced, rapidly evolving environment
• Salesforce, Highspot, Tableau, Clari experience preferred

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Professional development opportunities through LinkedIn Learning
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits