Remote Senior Engagement Manager

Summary

Join Coupa's innovative team as an Implementation Consultant to help customers drive successful implementations, forge strong partnerships, and lead process discussions. With a focus on customer success, results-driven innovation, and excellence, you'll work in a fast-paced environment with a solid team dedicated to improving spend management processes.

Responsibilities

• Help customers focus on their goals and drive the implementation towards a successful, on-time implementation
• Forge strong partnerships with customers and colleagues
• Lead all aspects of implementation from mobilization to deployment
• Lead process discussions for leading practices
• Collaborate with Coupa services partners during the implementation
• Engage customers in enlightened business need discussions versus feature/function basics
• Provide technical and functional expertise to customers during the implementation process
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
• Create and/or improve implementation templates, training and presentations
• Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs
• Share relevant prior experiences with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Manage customers where up to 50% of your time may include tr