Strategic Account Director

Summary

The job is for a Strategic Account Director at CoLab, a Design Engagement System (DES) company. The role involves building relationships with customers, executing account strategies, serving as an expert on the product and industry best practices, finding opportunities within existing accounts, working with other teams, managing follow-up conversations, traveling once per month, and understanding customer business and technical needs.

Requirements

• Related experience in an Enterprise or Strategic Account Strategic role within a SaaS based business, or an engineering background with strong closing skills
• Experience working with large enterprise customers for at least 1-2 years (10,000 employees +)
• Ability to understand and analyze use cases and demonstrate highly technical product
• A strategic thinker with the ability to navigate complex enterprise sales for a product that is new to market
• Comfortable with complex account planning and account mapping and selling across multiple departments
• Committed team player with an ownership mindset and no ego
• Deeply passionate and self-motivated to achieve goals and results
• Resilient - challenges excited you and you’re not afraid to overcome roadblocks
• Excellent communication skills and ability to convey your message
• Excited to work in a fast-moving startup environment with a lot of change

Responsibilities

• Build relationships with existing customers and net new strategic accounts
• Build and execute a robust account strategy and plan to help the customer get the most value possible and CoLab to drive significant revenue growth
• Serve as an expert to your customers as it relates to CoLab and industry best practices
• Find, qualify and build opportunities within existing accounts
• Work in consultation with Account Executive and Customer Success teams for enterprise account expansions and renewals
• Help drive growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes
• Manage follow-up conversations and document all activities in Salesforce
• Travel to customer on-site on average 1 week per month

Preferred Qualifications

Bonus: have worked with manufacturing clients (including but not limited to automotive, medical device and hardware/mechanical consumer products)

Benefits

• Competitive compensation package that includes an executive stock options package
• Extended health and benefits package that includes unlimited paid vacation and RRSP matching (Canada)
• Health and dental insurance (covered at 100% for the employee) and unlimited PTO (USA)
• Hybrid and remote opportunities with flexibility to work from anywhere within Canada or the USA